Switching auto-timeout off is recommended when you are conducting a survey in-person, or if you anticipate your respondents will take a longer time to fill in the survey.
Launch Surveyapp on your device (Survey terminal, tablet or phone). Tap on the Settings button.
![](https://help.surveyapp.io/wp-content/uploads/2020/11/IMG_0028-2-1024x278.jpg)
On the Settings screen, toggle the ‘Timeout survey when respondent is inactive’ to OFF:
![](https://help.surveyapp.io/wp-content/uploads/2020/11/IMG_0030-2-1024x128.jpg)
You can also show navigation buttons, to allow users to go back to previously answered questions in the survey. Simply toggle the ‘Show navigation button’ switch to ON:
![](https://help.surveyapp.io/wp-content/uploads/2020/11/IMG_0030-2-2-1024x129.jpg)
Please note that these settings only affect the device you have made these changes to.