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Author Archives: Surveyapp Team

How can I turn on a QR code to capture feedback on my tablet or feedback terminal?

Collecting feedback on your tablet or terminal without the need to touch the device. Stay safe and go touchless! We’ve introduced a new feature which allows you to continue collecting feedback from all your existing touchpoints even in times where Covid-19 dominates the headlines. You can deploy a QR code (unique to a device) remotely […]

Posted bySurveyapp TeamMay 5, 2021Posted inTablet Surveys

Adding Questions to your Survey

Adding Questions How to Add Questions Log in to the Surveyapp Web App and click Surveys. 2. Click on the “Surveys” tab, then locate your survey from the surveys list and click on the survey name to edit it. 3. Click “Next” on the bottom right button to open the Question Builder.  4. Click on […]

Posted bySurveyapp TeamNovember 14, 2020November 16, 2020Posted inGeneral FAQs

Surveyapp Terminal Setup

Instructions on how to set up your Surveyapp Survey Terminal. Stand Setup Please set up the stand as per the instructions in the box. Connect the tablet with the 6′ USB cable and extension power cable.  iPad Setup Please set up the iPad by following the on-screen instructions. You will be asked to connect to […]

Posted bySurveyapp TeamNovember 14, 2020November 16, 2020Posted inTablet Surveys

Using Surveyapp on iPad in Kiosk Mode

How to turn your iPad into a dedicated Surveyapp feedback kiosk iPad Settings  Launch the Settings app on the iPad. Tap on General. Tap on Accessibility. Tap on Display Accommodations under the Vision section. Switch Auto-Brightness to Off. Tap on <Back. Tap on Guided Access under the Learning section. Tap the switch to turn on […]

Posted bySurveyapp TeamNovember 14, 2020November 16, 2020Posted inTablet Surveys

Why am I not seeing any responses on the dashboard?

This is most likely because your tablet is not connected to the internet. Please check your WiFi connection and ensure that it is stable. If you have collected responses offline, these will automatically be uploaded to the reporting suite. 

Posted bySurveyapp TeamNovember 14, 2020November 16, 2020Posted inTablet Surveys

Does Surveyapp work offline?

Yes! Surveyapp allows you to conduct surveys offline. Once you have captured your responses, simply reconnect back to a WiFi network and your responses will automatically be uploaded to the reporting suite. 

Posted bySurveyapp TeamNovember 14, 2020November 16, 2020Posted inTablet Surveys

Can I test my surveys without eating into my response allowance?

Yes. There are two ways to do this: Test the survey on the tablet.  To do this, save your survey and then run Surveyapp on your tablet. Under Surveys, click the ‘Test’ button (the beaker icon). 2.  Alternatively, set the device into test mode or set up a new device as a test device.  You […]

Posted bySurveyapp TeamNovember 14, 2020November 16, 2020Posted inTablet Surveys

Changes I’ve made to the survey are not showing up on my tablet

This is most likely because your tablet is not connected to WiFi.  When you change your survey and deploy it remotely, Surveyapp will automatically update the survey. However, if the tablet is not connected to WiFi, the update will not take place. Please ensure your tablet is connected to WiFi.  You may have to manually […]

Posted bySurveyapp TeamNovember 14, 2020November 16, 2020Posted inTablet Surveys

How do I manually load a survey on the tablet?

Launch Surveyapp and tap on the Surveys button. Your surveys will be refreshed automatically. If you have an intermittent WiFi connection, you may have to tap on the refresh button on the bottom of the screen. To launch your survey, simply tap on the survey name in the list.

Posted bySurveyapp TeamNovember 14, 2020November 16, 2020Posted inTablet Surveys

How do I leave the survey screen on my tablet?

The survey screen can be exited by following these steps: Tap and hold the top left corner of your tablet screen for around 5 seconds. The area below your finger will pulse to indicate that you are exiting the survey. You will now be asked for your PIN. Tap in your PIN and you will […]

Posted bySurveyapp TeamNovember 14, 2020November 16, 2020Posted inTablet Surveys

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FAQs

  • How can I turn on a QR code to capture feedback on my tablet or feedback terminal?
  • Adding Questions to your Survey
  • Surveyapp Terminal Setup
  • Using Surveyapp on iPad in Kiosk Mode
  • Why am I not seeing any responses on the dashboard?
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