Device PINs can only be used on one device (tablet or phone) at a given time. So, for example, if you’ve used one device to create your account and test Surveyapp and decide you want to use another device to conduct the surveys instead, you won’t be able to sign in on the second device […]
Author Archives: Surveyapp Team
How many responses do I get in the Free Trial?
The Free Trial gives you the chance to explore Surveyapp’s functionality and get a feel of the feedback experience. There is a limit of 15 responses for the Free Trial.
How do I cancel my account?
You can cancel your account by visiting https://app.surveyapp.io/account/ and clicking/ tapping the Delete Account button. Only account owners will be able to see this button. Account deletion will require a couple of steps, including being sent an email asking you to confirm your decision. Please note that the deletion will be final and you will […]
How can I view all my device PINs?
You can view and edit your device pins by visiting https://app.surveyapp.io/devices. Simply click on the hidden PIN of a single device to reveal it or check the ‘Show PINs for all devices?’ to view the PINs of all your devices.
How can I add a user to my account?
You can invite a colleague to Surveyapp by visiting https://app.surveyapp.io/account/users and sending them an invitation. You will also be able to assign an Admin role to the new user here, if required. Admin users can view billing and user information, along with regular survey data. Enterprise users can also restrict user access to data from […]
Can I cancel my subscription at any time?
Yes! You can cancel your subscription at any time and you won’t be billed at the start of your next billing period. You don’t need to give us any notice. You can cancel your subscription by visiting: https://app.surveyapp.io/account/plans Tap/ click on the subscription you wish to cancel and then tap/ click on the ‘Cancel Subscription’ […]
How do I download raw survey data in Excel format?
Click on the Responses tab (https://app.surveyapp.io/surveys/responses), select your survey from the dropdown and your date range. Now, click on the Download Excel File button. You Excel file should be ready shortly, depending on the number of responses in your data set. You will also be notified by email when your download is ready.
Where do I find my invoices?
All your purchases will be listed here:https://app.surveyapp.io/account/invoices You can email your invoice (as an email and also as a PDF) to yourself or any email address by clicking on the E-mail Invoice button.
How is CSAT Score calculated
The CSAT score is calculated as the percentage of happy customers. Happy customers are those who answer the smiling faces of 4 Icon Smiley type and 5 Icon Smiley types of questions:
What is NPS and how is NPS calculated?
Net Promoter Score (or Net Promoter System) is a proven methodology for measuring customer loyalty through feedback. NPS comprises of a single question survey. “How likely is it that you would recommend [brand] to a friend or colleague?”. Customers answer this question in two parts. The first part is a 0–10 numerical rating. This provides […]