The CSAT score is calculated as the percentage of happy customers.
Happy customers are those who answer the smiling faces of 4 Icon Smiley type and 5 Icon Smiley types of questions:
![](https://help.surveyapp.io/wp-content/uploads/2020/11/smiley_faces.png)
The CSAT score is calculated as the percentage of happy customers.
Happy customers are those who answer the smiling faces of 4 Icon Smiley type and 5 Icon Smiley types of questions: