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How is CSAT Score calculated

Posted bySurveyapp Team November 14, 2020November 16, 2020

The CSAT score is calculated as the percentage of happy customers.

Happy customers are those who answer the smiling faces of 4 Icon Smiley type and 5 Icon Smiley types of questions:

Posted bySurveyapp TeamNovember 14, 2020November 16, 2020Posted inGeneral FAQs

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