Category Archives: General FAQs

Adding Questions How to Add Questions Log in to the Surveyapp Web App and click Surveys. 2. Click on the “Surveys” tab, then locate your survey from the surveys list and click on the survey name to edit it. 3. Click “Next” on the bottom right button to open the Question Builder.  4. Click on […]

You can cancel your account by visiting https://app.surveyapp.io/account/ and clicking/ tapping the Delete Account button. Only account owners will be able to see this button.  Account deletion will require a couple of steps, including being sent an email asking you to confirm your decision.  Please note that the deletion will be final and you will […]

You can invite a colleague to Surveyapp by visiting https://app.surveyapp.io/account/users and sending them an invitation. You will also be able to assign an Admin role to the new user here, if required. Admin users can view billing and user information, along with regular survey data. Enterprise users can also restrict user access to data from […]

Yes! You can cancel your subscription at any time and you won’t be billed at the start of your next billing period. You don’t need to give us any notice.  You can cancel your subscription by visiting: https://app.surveyapp.io/account/plans Tap/ click on the subscription you wish to cancel and then tap/ click on the ‘Cancel Subscription’ […]

Click on the Responses tab (https://app.surveyapp.io/surveys/responses), select your survey from the dropdown and your date range.  Now, click on the Download Excel File button. You Excel file should be ready shortly, depending on the number of responses in your data set.  You will also be notified by email when your download is ready. 

All your purchases will be listed here:https://app.surveyapp.io/account/invoices You can email your invoice (as an email and also as a PDF) to yourself or any email address by clicking on the E-mail Invoice button.

The CSAT score is calculated as the percentage of happy customers. Happy customers are those who answer the smiling faces of 4 Icon Smiley type and 5 Icon Smiley types of questions:

Net Promoter Score (or Net Promoter System) is a proven methodology for measuring customer loyalty through feedback.  NPS comprises of a single question survey. “How likely is it that you would recommend [brand] to a friend or colleague?”. Customers answer this question in two parts. The first part is a 0–10 numerical rating. This provides […]

You can set up your company details and VAT number here:https://app.surveyapp.io/account/

You can add two types of users to your Surveyapp account: Admin Users and Restricted Users. Admin Users are able to create or edit surveys, reports, or alerts. Admin Users can also add new users to your account or remove existing users. Restricted Users can only view or download survey data (response Excel extracts, PDF […]